Regulatory and troubleshooting information for care organisations.
Browse our list of legal information for care providers, or contact the team below and speak to them direct.
Information and contacts for regulatory and troubleshooting.
In the highly regulated worlds of care and healthcare, even well-run organisations can face unexpected regulatory challenges. Whether it’s a surprise inspection, a safeguarding alert, a complaint to CQC, or a sudden breakdown in operational compliance, the ability to respond quickly and effectively is crucial. That’s where we come in.
Our specialist regulatory and troubleshooting team is here to help you manage issues as they arise — calmly, decisively, and with minimal disruption to your service. We work with care homes, care providers, clinics, supported living providers, and children’s services to address concerns before they escalate and to resolve problems when the stakes are high.
From advising on the legal implications of inspection outcomes to responding to enforcement notices or drafting improvement action plans, we offer clear, pragmatic guidance rooted in a deep understanding of the sector. We know how regulators like Care Quality Commission (CQC), Ofsted, and local authorities operate, and we use that insight to help you engage proactively and strategically.
Our support extends to dealing with safeguarding investigations, whistleblowing disclosures, data breaches, and complaints from service users or families. We also advise on issues affecting your leadership team, including fitness and propriety concerns, governance failures, or regulatory referrals. Whatever the problem, we provide fast, effective legal support that allows you to maintain business continuity and uphold quality of care.
We don’t just troubleshoot — we help future-proof. Many of our clients work with us on a preventative basis to review policies, improve internal processes, and strengthen their compliance frameworks. Whether you’re preparing for an upcoming inspection, responding to a warning notice, or dealing with a high-risk issue in real time, we’ll stand with you at every stage.
In a sector where your reputation, registration, and ability to deliver care are on the line, responsive legal support is essential. Our job is to guide you through difficult situations, protect what matters most, and help your organisation emerge stronger on the other side.
Care is an inherently difficult field. Unfortunately, most care providers will experience their share of issues. We aim to support you during the hard times.
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"The lawyers are extremely responsive, their advice comprehensive and solution focused, bringing peace of mind in often challenging circumstances."
“RWK Goodman have provided us with an excellent service. They have worked with us on the major strategic issues as well as on individual service user or employment cases ... in all this we have found the team to be responsive, friendly and effective, with the amount of support tailored exactly according to what the client needs and prefers.”
"We have been particularly impressed with their experts’ in depth knowledge that is specific not only to the health and social care sector, but to care providers in particular. The advice has been tailored to our needs, our goals, and the challenges we face. ”
Have a question about our Health Check service?
We offer all providers a free health check of their employment contracts and service user contracts.
As a care provider it is crucial that you have the correct contractual agreements in place. Failure to do so can have financial and legal consequences but also cause reputation damage. Our Health check service is designed to protect you whilst also giving you the most pragmatic and commercial options. Speak to the team today.