Authorised Push Payment Fraud

First things first, we’re here to help you take control when you’ve been scammed through push payment fraud.

Your lawyers when you’re a victim of push payment fraud.

When you’ve been targeted by an illegal bank transfer or online scam we’re here to help you take back control.

Authorised Push Payment Frauds – also known as bank transfer scams or online scams – have become the crime of choice for financial fraudsters. Criminal gangs use sophisticated systems to target individuals transferring money, must commonly by purporting to be a trusted adviser such as a lawyer, conveyancer, or IFA.

Innocent victims are commonly asked to transfer cash in order to complete transactions or to secure investments and the money will disappear before the fraud comes to light.

Whether you’ve lost thousands of pounds or a larger sum to a push payment fraudster, we’ve got your back. And we’ll act quickly and decisively to help you take back control.

  • Get your money back after being scammed online
  • Challenge a bank who refuses to refund your payment
  • Claim push payment fraud compensation

Contact our specialist push payment fraud solicitors.

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Push payment FAQs.

What can I do if I am the victim of push payment fraud?

If you are the victim of a push payment fraud then there are steps that you can and must take right now:. We are able to offer immediate assistance and we recommend you call us at an early stage, not only will we help you gain control of your situation but we can also help you place yourself in the best possible position should you need to challenge any decisions.

Here is our step by step for victims of push payment fraud and online scams:

  1. Contact your bank and the bank where the money was sent. You must do this now as the money may be recoverable
  2. Contact a solicitor with experience of push payment fraud consumer cases
  3. Check if your bank has signed up to the voluntary Authorised Push Payment Scam Code
  4. Report the fraud to the police at
  5. Make a formal complaint to your bank in line with the Code
  6. If your bank is not signed up to the code you should still make a formal complaint to your bank and any other banks or financial institutions involved
  7. If your claim is rejected then you may be able to challenge the decision through the Financial Ombudsman Service (FOS)
  8. And finally, do not take “no” for answer

Should you have any difficulty with any of these steps, please contact one of our team who will be happy to help.

My bank has rejected my push payment fraud claim - what else can I do?

We are finding that banks are frequently rejecting push payment fraud claims. If they do then we are experienced at challenging decisions directly and through the Financial Ombudsman Service. We will do so constructively, but if necessary we are able to make firm and decisive challenges to help you recover your money.

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