The CQC’s report highlights that staff feel overworked, exhausted and stressed, with many leaving the workforce. However, wellbeing initiatives are having a positive impact, with some providers appointing wellbeing champions, embracing hybrid working, offering counselling, and creating stronger workplace relationships through social gatherings and team awaydays.
Providers who focus on developing career progression and training opportunities tend to achieve higher retention rates. Focusing on improved flexible working opportunities, and greater support for staff with childcare responsibilities and menopause symptoms can reduce turnover rates.
Care workers are struggling with financial hardship due to the cost of living crisis at a time when many providers are unable to increase pay in line with inflation. This increases the risk of losing workers to other sectors.
However, some providers have increased pay rates above the living wage, and others are helping to mitigate the cost-of-living crisis by offering staff free meals and assistance with transportation costs. These initiatives help with retention and improve staff satisfaction.